|Title:||MO Operations Manager|
Kansas City, MO
Reports To: Sr. Project Manager/Project Manager
Hours: 4:30 p.m. to 1:30 a.m. – base hours
Physical & Mental Requirements:
Able to stand and walk on cement entire shift.
Able to see dirt and debris on floor and other associated surfaces
Able to understand and give direction in a clear and concise manner.
Able to perform physically all tasks required to clean a building.
Able to motivate employees to accomplish required tasks in a fully satisfactory manner.
Able to read written direction and relate this direction to subordinates in a fully satisfactory manner.
Assists Project Manager in planning, organizing and directing the operational function at the Crown Center Complex. Directs the nightly cleaning.
Continually analyzes operational functions and suggests to Senior Project Manager immediate corrective action when performance deviates from standard.
Walks buildings during the day and nightly to insure that cleaning standards are being met.
Interprets and implements approved operational policies, methods and procedures.
Develops and trains subordinate supervisors. Appraises their performance and implements action for promotion, transfer or termination.
Ensures the proper handling of customer complains and problems. Keeps the Sr. Project Manager informed of serious or repeated problems. Develops and maintains plans to ensure that the complaint does not repeat.
Ensures consistent reporting and feedback of all necessary information with the Senior Project Manager. Maintains committed working relationship with the Crown Center Property Management.
Works with the Trainer to identify cleaners that require additional or more thorough training. Performs OJT with new cleaners to insure they understand and perform to Crown Center and building standards.
Implements and controls the handling of “Sprocket” periodical work orders.
Ensures that all “Complaints” and “Requests” are completed the day they are received in a fully satisfactory manner.
Briefs daily with the “Sr. Project Manager” and the “Project Manager” keeping them informed of all pertinent information.
Assists in the training of new employees.
Performs other duties as assigned by the company or Crown Center management.
Always presents themselves in a professional manner and maintains professional decorum at all times.
Follows all rules, procedures and policies of WBM and Crown Center.
Possess good basic computer skills: Word, Excel and Email.
All other duties as assigned by Senior Management.