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Human Resources Receptionist
 
Classification
Non-exempt
 

Hours / Days / Weekly Hours Total
Monday-Friday 8:30 AM-5:30 PM
 
JOB DESCRIPTION
Summary/Objective
The Human Resources Receptionist will be responsible for answering a multi-line phone system, directing calls, leaving messages, documenting and forwarding employee calls, filing, mail processing, pre-screening applicants, setting interviews and general clerical duties. The successful candidate will be responsible for the day to day upkeep of the front office including light cleaning, organizing, and facilitating the both in-person and phone traffic.
 
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Communicates verbally and in writing with internal and external persons regularly.
• Answers a multi-line phone by the 3^rd ring on all calls.
• Documents absentees and tardiness by assessing each call and e-mailing the appropriate parties.
• Coordinates and tracks parcel shipments.
• Processes mail and accurately disburses to the appropriate people.
• Be able to identify Customers, Vendors, Employees, and Sales persons by sight and/or by ear.
• Coordinate front office traffic by directing new arrivals and providing hospitality services such as beverage/food service, making copies, and setting-up meeting room accommodations.
• File documents with accuracy and speed in alphabetical and numerical order.
• Utilize office equipment; computer, multi-line phone, two-way radio, fax, copier, scanner, and shredder
• Maintain confidentiality
• Maintain the cleanliness of the front office
• Act as Administrative back-up for other departments such as Accounting, Operations, and Executive Management.

 
Skills/Qualifications
Phone Skills, Personal Computer Skills, Basic MS Word, Excel, Outlook, People Skills, Prioritization, Supports Diversity, Results Driven, Professionalism, Organization, Judgment
 
Competencies

• Customer Service
• Teamwork
• Quality Management
• Time Management
• Problem Solving
• Accountability
• High Ethical Standards
• Maintains Confidentiality
• Good Written and Oral Communication

Supervisory Responsibility
None.
 
Work Environment
General office environment.
 
Physical Demands
Primarily a sedentary position with some lifting of boxes up to 25 lbs.
 
Travel
None.
 
Required Education & Experience
Prefer High School Diploma or GED
6 months customer service experience
Office Experience is mandatory
Basic-Intermediate knowledge of MS Word, Excel, and Outlook
 
Additional Eligibility Qualifications
Must pass criminal background check.
Must be able to pass initial and random drug screening.
 
AAP/EEO Statement
Woodley Building Maintenance (WBM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. WBM complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
 
WBM expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of WBM employees to perform their expected job duties is absolutely not tolerated.
 
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, hours, days, and activities may change at any time with or without notice.